Apple updates its Support app for iPhone and iPad with new features
Apple has updated itsSupport app for iPhone and iPadwith a new UI and dark mode as it tackles the need to help customers through support services during the coronavirus pandemic.
With most Apple Stores worldwide closed until further notice, Apple’s app is now its preferred portal to help people solve issues. The new UI clearer shows people which devices they own, and steers them towards product help where applicable, before allowing them to request a repair or physical servicing.
A feature will even let customers chat with and call support directly.
Apple has built an excellent customer service reputation on its in-store and Genius Bar experience. With stores closed due to Covid-19, the app update appears to be part of the focus in retaining customer satisfaction while also attempting to offer online product help to solve issues, rather than dealing directly with customer queries.
Step-by-step troubleshooting within the app is available and you can access guides to any of your Apple products from the app, no matter which one you’re using. It looks like a good, centralised solution that will hopefully help customers with any technical issues.
Author: Henry Burrell, Contributor
Previously Tech Advisor’s Phones Editor, Henry covers and reviews every smartphone worth knowing about. He spends a lot of time moving between different handsets and shouting at WhatsApp to support multiple devices at once.
